Which payment methods are accepted?
Opla balance, card (Apple Pay and Google Pay included), PayPal, Revolut Pay and Bancontact.
Buying on Opla
How to buy second-hand on Opla
The second-hand marketplace for the whole family — fashion, baby gear, toys, books, home, sport, handmade. Secure payment, buyer protection, Mondial Relay delivery.
Buying on Opla, in 6 steps
- 1
STEP 1
You find the item
Browse the catalogue by category or type your search. Add your favourites to your wishlist.
- 2
STEP 2
You chat with the seller
A question about the size, the condition, an extra photo? Get in touch with the seller through the built-in messaging.
- 3
STEP 3
You pay securely
Card, Apple Pay, Google Pay, PayPal, Revolut Pay, Bancontact or your Opla balance. The payment is held securely until you receive your order.
- 4
STEP 4
You collect your parcel
Delivery to a Mondial Relay pick-up point (or to your home, depending on the seller). You have 5 days to collect the parcel at the pick-up point.
- 5
STEP 5
You confirm receipt
Once the parcel is opened, you have 2 days to confirm the order in the app. If you do nothing, it is confirmed automatically.
- ★
PROTECTION
You're covered
If the seller doesn't ship or the item doesn't match the description, you can open a dispute and get refunded. That's what buyer protection pays for.
Frequently asked questions
What are the delivery costs?
They vary depending on the number of items in your basket and the delivery method you choose. The exact amount is shown at checkout.
Which delivery methods are available?
It depends on the seller. Most offer delivery to a Mondial Relay pick-up point; some also accept home delivery.
Am I protected if I have doubts about the seller?
Yes. That's what the Opla protection fee is for. If the seller doesn't ship the order or the item doesn't match the description, you can open a dispute and get refunded.
How long do I have to collect my parcel and confirm my order?
5 days to collect the parcel once it arrives at the pick-up point. After receipt, 2 days to confirm the order in the app — if you do nothing, it is confirmed automatically and the payment is released to the seller.
Can I make a return?
With a professional seller, you have 15 days after delivery to request one. If the seller is a private individual, you need to open a dispute and Opla support steps in.
Can I chat with the seller before buying?
Yes. From the listing, you can contact the seller through the built-in messaging to ask your questions.
What happens if I receive a damaged or non-conforming parcel?
Open a dispute in the app within 2 days of delivery. Our (human) support team reviews every case and guides you all the way to a refund.
How do I add an item to my favourites?
Tap the heart on the listing. Your favourites list is capped at 200 items — that's intentional, to keep a short-list of things you want to buy.
Find your next gem
Thousands of second-hand items in fashion, toys, books, decor. Filter by category, size, price.