Account Deletion Request

Steps to delete your account

1. 1

   Log in to your Opla account

   On the opla.co website or in the mobile app (iOS/Android).

2. 2

   Open your profile settings

   On the web: /account/edit. In the app: Profile → Edit profile.

3. 3

   Click “Delete account”

   Tell us why you're leaving (at least one sentence) — it helps us improve Opla.

4. 4

   Confirm the deletion

   Your active listings are removed immediately, your profile is anonymized, and any Pro subscription is cancelled.

Data deleted when you delete your account

When you request the deletion of your Opla account, the following data will be permanently deleted:

• Your profile information (last name, first name, email, phone)
• Your postal address
• Your account preferences and settings
• Your order history (after the legal retention period)
• Your messages and communications
• Your favorites and wishlists
• Your referral data
• Your unused points and credits
• Any other personal data associated with your account

Data retained (in accordance with legal obligations)

In accordance with our legal and regulatory obligations, certain data may be retained for a limited period in the following cases:

• Billing data: Data required for billing and accounting is retained for 10 years in accordance with French accounting obligations
• Transaction data: Information relating to financial transactions is retained for as long as necessary to comply with legal and tax obligations
• Anonymized data: Certain data may be retained in anonymized form for statistical purposes and to improve the service
• Security data: Data required for fraud prevention and security may be retained for a limited period

Processing time

Your account deletion request will be processed within a maximum of 30 days from receipt of your request. Once the deletion is complete, you will not receive any notification.

Contact and support

If you have difficulty accessing the account deletion feature or if you have questions about the deletion of your data, you can contact us at the following address:

Email: contact@opla.co